“The software layer between the company and their armies of contractors eliminates a huge amount of middle management, and creates a worrisome disconnect between jobs that will be automated, and jobs of increasing leverage and value.”
There’s a trend in Silicon Valley startups to create a software layer in industries that were traditionally pure human services. Uber and Lyft have created software layers in the taxi industry, 99designs Tasks in the visual design industry, Homejoy in the cleaning industry, and so on.
J.Crew’s Mickey Drexler Confesses: I Underestimated How Tech Would Upend Retail read the headline of a big feature in the Wall Street Journal, which ricocheted around the retail and technology world last week. The piece highlighted J.
This paper explores pragmatic approaches that might be employed to document the behavior of large, complex socio-technical systems (often today shorthanded as “algorithms”) that centrally involve some mixture of personalization, opaque rules, and machine learning components.
Itake my first order on a Sunday morning in April 2016 at a small breakfast café. I wait at the bar, balancing the delivery bag on my lap. The restaurant, in Toronto’s leafy west end, isn’t yet busy, but the atmosphere is building. Dishes clang. Servers shout over one another.
This article will be included in “Redesigning the Industry,” a five-part Automotive News series exploring the future of a business in the throes of change. Part I begins in our Nov. 6 issue with a focus on “Predictions & Possibilities.”