The 2020 CX Report (LIVE) is available in YouTube LIVE format https://youtu.be/Vd_ZBp3LUw4 and runs for 80+ minutes. That’s close to an hour-and-a-half which now that your commute is gone, it’s not likely that you can easily go through it. So this a shortened version. I’m planning on making a slightly longer version (40 minutes) so I can more properly cover the contents — but I hope this condensed edition is useful to you for now. Be safe. Be well. Take care!